Refund policy

Last updated: November 15, 2026

Pilgrims is a showcase of Webflow and Framer templates. We link to individual product pages and do not take payments on this website. Check the product listing, checkout terms, and your receipt to identify the seller and the policy that applies to your purchase.

Webflow template purchases

Webflow’s current policy states that Marketplace purchases are final and non-refundable, subject to applicable consumer protection rights. Preview the template in the browser and in Webflow before purchasing. The refund window for new Webflow Site or Workspace plans is a separate policy and does not create a template refund entitlement.

For billing questions, contact Webflow Support. For a template issue, use the creator’s support contact on the product listing. See Webflow’s official refund policy.

Framer template purchases

Framer Marketplace purchases are made directly from independent creators. Framer does not process those payments or issue refunds. The refund policy displayed by the seller on the product page or at checkout applies; Framer does not provide a universal template refund window.

Contact the seller using the details on the listing or your receipt. Include the template name, purchase receipt, a description of the issue, and relevant screenshots. If the creator has not replied after about a week, follow up. Framer Support may help facilitate communication, but cannot approve or issue the refund.

See Framer’s official Marketplace refund guidance. This page does not establish a separate refund promise for a Framer product; review that product’s seller terms before payment.

Your consumer rights

Nothing on this page excludes rights that cannot be excluded under applicable law. Statutory cancellation rights for digital content can depend on your jurisdiction and whether you consented to immediate delivery and acknowledged any loss of withdrawal rights.

Before you buy

Check the live demo, platform compatibility, included features, license, and required hosting or subscription plan. The price and terms shown at checkout control your purchase.